Politique de remboursement

30-Day Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging and tags
• Accompanied by proof of purchase

Starting a Return

To request a return, email support@duskcast.com with your order number and the item you wish to return.

If your return is approved, we will provide the correct return address and detailed return instructions.

Returns sent without prior authorization may not be accepted.

Please do not return an item to the address printed on the original package unless instructed by us.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns, including change-of-mind returns.

We recommend using a trackable shipping service. DUSKCAST is not responsible for returned packages that are lost during return transportation.

If an item arrives damaged, defective, incomplete, or incorrect, contact us with photographs and we will provide an appropriate solution.

Non-Returnable Items

The following items cannot normally be returned:

• Custom-made or personalized items
• Engraved jewelry
• Gift cards

Sale items are normally non-returnable, except where applicable consumer law requires otherwise.

Exchanges

We do not currently offer direct exchanges.

To obtain a different product or variant, please request a return for the original item and place a separate order for the desired item.

European Union 14-Day Right of Withdrawal

Customers in the European Union may withdraw from an eligible online purchase within 14 days after receiving the order, without providing a reason.

To exercise this right, contact support@duskcast.com within 14 days after delivery.

The item must be returned unworn, unused, and in its original condition and packaging.

Customers are responsible for the direct return shipping cost unless the item is damaged, defective, incomplete, or incorrect.

For an eligible EU withdrawal, we will refund:

• The eligible product price
• The cost of the least expensive standard outbound delivery option, where applicable

Additional costs resulting from choosing an expedited or premium delivery method are not refundable unless required by law.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

PayPal, banks, and card providers may require additional processing time.

Currency conversion fees or exchange-rate differences charged by payment providers are outside DUSKCAST’s control.

Original shipping charges and customer-paid customs fees for non-EU destinations are generally non-refundable, except where required by applicable law.

Contact

Email: support@duskcast.com