Order Processing

Orders are normally processed within 1–3 business days after receiving your order confirmation email. Weekends and public holidays are not included.

Processing time is separate from delivery time. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates

• Standard Tracked Shipping: $6.99 USD

• FREE tracked shipping on orders over $59.99 USD

The final shipping method and charge will be displayed at checkout before payment.

Estimated Delivery

Estimated delivery times after dispatch:

• United States: 7–12 business days

• European Union: 7–15 business days

• United Kingdom: 6–12 business days

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, weather, customs processing, or other circumstances outside our reasonable control.

European Union Shipping, Duties & Taxes

Orders to eligible European Union destinations are shipped using a tracked, duty-paid delivery service.

Applicable import duties and taxes are covered through our delivery service at no additional charge to the customer.

Customers should not normally be asked to pay additional import duties or taxes upon delivery.

If a carrier requests an unexpected import payment, please contact us at support@duskcast.com before making the payment so that we can investigate it with the shipping provider.

This service applies only to eligible EU destinations where the EU Tracked Shipping option is available at checkout.

Shipping Outside the European Union

For destinations outside the European Union, import duties, taxes, customs clearance charges, or other local fees may apply.

Unless the shipping method at checkout specifically states that duties and taxes are included, these charges are the responsibility of the customer.

Tracking Your Order

All orders include tracking.

Please allow up to 48 hours after receiving your shipping confirmation email for the tracking information to become active.

If tracking has not updated for more than 7 business days, contact us at support@duskcast.com with your order number.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the reshipping cost.

Lost, Damaged or Incorrect Orders

If your order is lost, damaged, incomplete, or incorrect, contact us at support@duskcast.com.

Please provide your order number, a description of the issue, and photographs where applicable. We will investigate and provide an appropriate solution.